Frequently Asked Questions (Contents)

General Section
What is My Soldier?
Is there a cost associated with the program?
Where does My Soldier get its soldier contacts?
How does Manhattanville fit into the My Soldier program?
How do I get my free My Soldier bracelet?
Can I get extra My Soldier bracelets?
I lost my contact information, Starter Kit, or bracelet.
How can I refer others to the My Soldier program?
How can I contact the My Soldier program?

Registration and Donation Section
How do I register with the My Soldier program?
How can I donate?
Where do the donations go?
My son/daughter/friend is a US Service Person: can I register them as a soldier contact?
Can I register with the program if I live outside of the USA?
I have not yet received confirmation of my My Soldier donation.
I registered successfully, but can't register someone else with the same e-mail address.
How can I register a group with the My Soldier program?
I’d like to become a corporate sponsor.

Participation Section
Is my child allowed to participate?
Who participates in the My Soldier program?
Can I select a specific soldier?
Where are the letters and packages sent?
What's the difference between an individual contact and a point of contact?
How can I increase the chances of hearing back from my soldier?
I signed up, but have yet to receive a soldier contact.
I received a soldier contact, but have yet to receive a Starter Kit.
Can I request a new soldier contact?
Can I share my soldier's name/address with other civilians who are not registered with My Soldier?
Can I get my soldier’s e-mail address?
What if my contact doesn’t reply?

Contacts and Starter Kits Section
Can I select a specific soldier?
What's the difference between an individual contact and a point of contact?
Where are the letters and packages sent?
Where does My Soldier get its contacts?
Who participates in the My Soldier program?
How can I increase the chances of hearing back from my soldier?
I signed up, but have yet to receive a soldier contact.
I received a soldier contact, but have yet to receive a starter kit.
Can I request a new soldier contact?
Can I share my soldier's name/address with other civilians who are not registered with My Soldier?
What if my contact doesn't reply?

Mail and Packages Section
Are there any potential problems with mail delivery?
What are suggested care package items? Are there any restricted items?
What if my contact requests a restricted item?
What size care packages are recommended to send to soldiers?
Do I have to use the US Postal Service?
Do I have to send my packages Priority Mail?
How can I increase the chances of hearing back from my soldier?
I signed up, but have yet to receive a soldier contact.